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New Shipping Options at Aclam's Online Store
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New Shipping Options at Aclam's Online Store

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Aclam has broadened the shipping choices, check all you need to know about them!

At Aclam we are always working to improve our service, and feedback regarding shipping costs has been our focus lately.

Our aim is to offer different options for different needs you may have when ordering through our online store, so we are going to summarize what all these options offer and what to expect.

COURIER SERVICES

Delivery speed is important as well as flexibility.

Signed-for delivery.

Tracking number available.

NO PO BOX delivery.

We work with courier companies such as UPS, FedEx, TNT, among others.

Orders selecting this method are shipped daily (from Monday to Friday).

Estimated time of arrival guaranteed, the following ETA are transit times between collection and arrival to the nearest delivery station to your shipping address, expressed in working days. Additional delays such as customs or delivery to remote areas not considered:

Country

Average transit time (days)

Country

Average transit time (days)

Country

Average transit time (days)

Australia

7-10

Germany

2-4

New Zealand

7-10

Austria

3-4

Great Britain

2-5

Norway

5-7

Belgium

2-3

Greece

5-8

Poland

3-5

Brasil

7-10

Hungary

3-5

Portugal

2-4

Bulgaria

5-7

Ireland

5-7

Romania

5-7

Canada

4-6

Italy

2-4

Singapore

5-7

Croatia

5-7

Japan

4-6

Slovakia

3-5

Cyprus

7-10

Korea

4-6

Slovenia

3-5

Czchech Republic

2-4

Latvia

5-7

Spain

1-2

Denmark

3-6

Lithuania

5-7

Sweden

3-6

Estonia

5-7

Luxembourg

2-4

Switzerland

3-6

Finland

4-6

Mexico

7-9

USA

3-6

France

2-4

Netherlands

2-4

China

3-6

In the case any delay is experienced, an incident report can be opened after 7 days from shipment.

POSTAL SERVICES 

There are different options in this category which depend on factors such as size of the parcel, destination, or transit speed.

  • PAQ LIGHT

Small weight and size shipments where speed is not imperative.

Max. weight: 2Kg

Max. size: “Length + Height + Width <= 90cm”

Length < 60cm Height < 60cm Width < 60cm

No signature required.

Tracking number available.

Mailbox delivery.

NO PO BOX delivery.

Orders selecting this method are shipped on Fridays.

Estimated time of arrival not guaranteed, the following ETA are merely minimum transit times between collection and arrival to your country’s postal service, expressed in working days. Customs or local postal delays are not considered:

Europe: 3 - 5 days

Russia: from 9 days

America: 5 - 8 days

Asia: 6 - 8 days

We will update this data with more accurate timings once we have a history of shipments.

In the case any delay is experienced, as this option does not guarantee a date of delivery an incident report can be opened after 30 days from shipment.

The countries included in this rate:

Zone A Germany, Austria, Belgium, Denmark, France, Gibraltar, Greece, Ireland, Italy, Jersey Island, Luxembourg, Norway, Netherlands, Portugal, United Kingdom, Sweden, Switzerland

Zone B Cyprus, Croatia, Slovakia, Slovenia, Estonia, Russia, Finland, Hungary, Iceland, Latvia, Lithuania, Malta, Poland, Serbia, Turkey

Zone C Aruba, Barbados, Brazil, Canada, Mexico, Dominican Republic

Zone D Arabia Saudi, Australia, South Korea, Hong Kong, Maldives, Indonesia, Israel, Japan, Lebanon, Malaysia, New Zealand, Singapore, Thailand

Zone E South Africa

Countries not included in this rate will have to opt for the PAQ STANDARD

  • PAQ STANDARD

Parcels too large to fit in the PAQ Light category, or countries which are not included will have this option. Speed is not imperative.

Signed-for delivery.

Tracking number available.

NO PO BOX delivery

Orders selecting this method are shipped on Fridays.

Estimated time of arrival not guaranteed, the following ETA are merely minimum transit times between collection and arrival to your country’s postal service, expressed in working days. Customs or local postal delays are not considered:

Europe: 4 - 8 days

Russia: from 13 days

America: 8 - 11 days

Asia: 9 - 12 days

We will update this data with more accurate timings once we have a history of shipments.

In the case any delay is experienced, as this option does not guarantee a date of delivery an incident report can be opened after 15 days from shipment.

  • PAQ PREMIUM

If speed is important this is your choice.

Signed-for delivery.

Orders selecting this method are shipped daily.

Estimated time of arrival guaranteed, the following ETA are transit times between collection and arrival to your country’s postal service, expressed in working days. Customs or local postal delays are not considered:

Europe: 4 - 8 days

Russia: from 13 days

America: 8 - 11 days

Asia: 9 - 12 days

We will update this data with more accurate timings once we have a history of shipments.

In the case any delay is experienced, an incident report can be opened after 7 days from shipment.

ACLAM RECOMMENDATIONS

If you want to receive your order fairly quick or want quick response times from the shipper in case an incident arises, we recommend the COURIER SERVICES. The fact of having the shipment totally managed by one company, rather than having our national post deliver to your national post, reduces the possibility of issues.

If you do not mind waiting for longer, PAQ STANDARD is a great option to reduce expenses and have the same tracking features.

PAQ LIGHT is ideal for small items such as accessories if speed is not necessary.

If you wish to send to a PO BOX, the PAQ PREMIUM is the only option that can guarantee delivery.

 

We offer support and monitor the whole shipping process to make sure you get what you ordered. If you need any additional information or have any issues during the process just let us know by contacting us.

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