Why Buy from Aclam's Online Store?
Shopping online can be tricky—you can't physically inspect the product before making a decision. But when you buy from Aclam's official online store, we want to make sure you feel confident and secure. That's why we offer exclusive benefits that you won’t get anywhere else.
Free Returns - 30 days to decide
When you buy from our online store, we give you a 30-day window to decide if the product is right for you—more than double the standard period.
Whether you’ve had a change of heart, moved on from your “stompboxing” days, or just feel the product isn’t what you expected, we’ve got you covered with free returns. And if you’re a little late past the 30 days, don’t worry—reach out to us, and we’ll do our best to help. It’s easy—just get in touch with our team, and we’ll guide you through the next steps.
Returns Requirements
To ensure a full refund, items must be returned in the same condition you received them. This is why it’s crucial to inspect your order upon delivery and report any issues.
Here’s what you need to do to qualify for a full refund:
- All parts, accessories, and packaging included with the product must be returned.
- The product should remain unmodified—if you ordered a black pedalboard, it should still be black when returned, and an overdrive pedal should not come back as a FuzzFace!
- Any alteration to the product or missing components may result in a partial refund rather than the full amount.
Additionally, since shipping can be rough on packages, we recommend taking pictures of the items and packaging before returning them. This helps provide proof in case there’s any shipping damage on the way back.
Lifetime warranty
At Aclam, we believe in the lifetime quality of our products. That’s why we offer a lifetime warranty on all purchases made directly from our online store. If your pedalboard or effects pedal has a defect that’s not related to wear and tear or misuse, we’ll take care of it—no matter how long it’s been since you bought it.
Just keep in mind: we know the difference between normal use and extreme damage (like running your pedalboard over with a car), so we can’t cover those cases!
Having cleared this up, we can just invite you to check Aclam Guitars’ online store and be sure that you will receive the equipment you need or you'll be able to return it with no further cost.
Hi Guys. Just out of curiosity, how do I record proof of purchase to have my pedals remain under warranty? Is there a place in my account to add all of my purchases for future reference? I own 6 pedals but only one shows on my account.nRegards,nBurt Levine
Hi Burton,nNo worries at all! We have all online purchases records on file, so if you ever need to claim your warranty, we'll be able to locate your invoices for you. Feel free to reach out anytime if you need assistance!n